Questions
What types of apartments do you offer at Citi Nest?
We offer fully furnished short-term and extended-stay apartments in downtown Toronto, including studio, 1-bedroom, and 2-bedroom luxury condos. Each apartment is designed for comfort, privacy, and style.
Is there a minimum stay requirement?
Yes, the minimum stay varies by apartment and season but typically ranges from 2 to 5 nights. Longer stays may qualify for discounted rates or special packages.
How do I make a reservation?
You can book directly on our website at CitiNest.net, or contact us via WhatsApp, email, or phone for assisted booking. Deferred payment bookings are available, and we confirm availability manually before invoicing.
What’s included in the rental rate?
All rentals include utilities, high-speed Wi-Fi, a fully equipped kitchen, fresh linens and towels, and access to amenities such as the gym, pool, or spa (where applicable). Cleaning services may be arranged on request.
Is there a security deposit, and is it refundable?
Yes, a refundable security deposit is required and will be returned after check-out, provided no damages or breaches of the rental policy occur. Refunds follow our cancellation and damage policy.
Do you allow pets?
Yes, pets are allowed on a case-by-case basis. An extra fee may apply, and guests are advised to contact us directly for pet policy clarification.
What is your cancellation policy?
We offer a flexible cancellation policy depending on the apartment and duration. Deposits are refundable only if cancellations meet the terms outlined at booking. Please review the Cancellation Policy section during reservation.
How secure are the apartments and the booking process?
Citi Nest Apartments prioritizes your safety. Our properties are located in secure buildings with 24/7 surveillance or concierge. For online security, all payments are processed through trusted gateways like Stripe and PayPal, with encrypted data handling.